Frequently Asked Questions
Our products are sent as insured DHL parcels. Shipments to the USA, Canada, Mexico, Australia, UK and France are sent by Fedex and are also insured.
The shipping rate is based on package weight, size, and destination country. For example, shipping a package to an EU country costs 10.00 EUR (up to 6 kg).
Please find more detailed information about shipping and packaging fees for all countries here.
We always recommend to exhaust the minimum order amount of 30.00 EUR, in order to keep shipping fees reasonable.
During the checkout process, you can see all shipping fees and extra costs at the end of the bill before you confirm the order. If you change your mind, you can still cancel your order.
Shipments to non-EU countries are additionally subject to customs duties. Please find out what they are before you order.
We process orders Mondays through Fridays within 24 hours after you place your order. Added to this is the time the parcel service needs to deliver your order. The delivery period can differ greatly depending on what country it is being sent to and always depends on how fast the parcel is released by the local customs. Please remember that we unfortunately have no control over delivery dates.
We always issue an auto-generated confirmation e-mail, confirming that your order went through. If you don’t receive this e-mail, please look in your spam folder. Auto-generated e-mails sometimes end up there.
A return note was sent with your goods. There you can find detailed information regarding returns from your country.
Please find more information about the right to cancel here.
We automatically delete your account if it is left inactive for 18 months
If you forgot your password, click here: “Forgot your password?”. Enter your e-mail address and click “Continue.” A new, auto-generated password will then be sent to you.
With this new password, you can log into the shop.